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New Contributor
Posts: 2
Registered: ‎06-25-2013
My Device: Curve 8900
My Carrier: T-Mobile

Blackberry curve 8900 does not complete loading

Hi,

 

I was deleting an app from my phone and it asked me to reboot. When the power came back up the loading bar started to move forward as it was loading. It got stuck in the middle and not moving. I have removed the battery several times but the loading always stops at the same place. Please, advice.

 

Thanks,

Stuart

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry curve 8900 does not complete loading

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎06-25-2013
My Device: Curve 8900
My Carrier: T-Mobile

Re: Blackberry curve 8900 does not complete loading

Hi,

 

I am not able to boot into Safe Mode despite continues attempts. My software version is 5.0 according Desktop Manager. KB17877 says that I should hold the ESC button after the light goes out and release when the loating bar shows up. You have mentioned the sequence  (press/release/hold). Am I missing a step?

 

Thanks.

Highlighted
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry curve 8900 does not complete loading

No...but what I discovered was that the KB was not necessarily perfect. For one device, I had to try 10 different times, using difference sequences, to finally get the one that would boot it into Safe Mode. I don't have any idea if that variability applies to your specific device.

If you can't get into Safe Mode, then all that will be left are those more drastic remedies...and you likely will get no opportunity to take any backup. So succeeding at Safe Mode is rather important.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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