06-25-2013 12:02 PM
I was deleting an app from my phone and it asked me to reboot. When the power came back up the loading bar started to move forward as it was loading. It got stuck in the middle and not moving. I have removed the battery several times but the loading always stops at the same place. Please, advice.
06-25-2013 01:51 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
06-25-2013 04:47 PM
I am not able to boot into Safe Mode despite continues attempts. My software version is 5.0 according Desktop Manager. KB17877 says that I should hold the ESC button after the light goes out and release when the loating bar shows up. You have mentioned the sequence (press/release/hold). Am I missing a step?
06-25-2013 05:25 PM