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07-01-2013 12:06 PM - last edited on 07-19-2013 06:36 PM by matthewyongkim
hi, my name is hem(personal info removed) from ahmedabad.
i m feeling like a fool after buying a blackberry curve 9220 white handheld from snapdeal. i received the phone in the last week of april'13 and on 31st may'13 my phone got dead. i submitted to the service centre in ahmedabad @ mithakali on 3rd june'13(WORK ORDER NO. - (personal info removed)223). i have been told that it needs to be sent to bangalore and will be back in aroung 15-20 days. still i have not received my phone. no one from blackberry is responding to me. from service centre ms. shweta told me that it will take one week - the same reply since last two weeks. mr. chintan has cooperated well on the no.((prsonal info removed)70). mr. chintan said that this service centre does not belongs to him so he has given me one more contact no. of mr. pravin - (personal info removed).
i m trying to get connect to this no. since last two days. this no. is either busy or not getting replied. i tried this no. in last two days for more than 50 times atleast. today mr. chintan has given me one more no. of mr. prashant ((personal info removed)13). he asked me for the WO no. and told me that some one will get back to me. i got a call from mithakali service centre and same reply - one more week. now mr. prashant is also not replying my phone. i m really not understanding a phone like blackberry which i hardly used for 4 weeks is lying with service centre since almost last four weeks. now in no way this phone is acceptable to me. now this long message is my last hope. i hope to recieve at least a reply as this is the longest message i have ever drafted in my life and that too for a bloody phone like blackberry. black service and black associates.
(personal info removed)
THE TIMES OF INDIA - (personal info removed)
07-19-2013 06:18 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center and/or place of purchase...even if they may have so far been unhelpful. You have no free path by which to bypass them, and should be escalating to their management levels.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: