Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Contributor
Posts: 29
Registered: ‎04-01-2013
My Device: Blackberry curve 9320
My Carrier: Lebara
Accepted Solution

Blackberry curve 9320 problem..

hello everybody i've got a HUGE problem.

 

yesterday i charged my phone when it was almost empty, after that i went home and started noticing my blackberry didn't respond to ANYTHING besides the red button, so i did a battery pull and then it worked but the trackpad wouldnt scroll, then i did it again and the trackpad started to scroll but the buttons didnt work properly. after the 5th battery pull everything seemed normal but nothing worked in blackberry messenger and i couldnt open apps properly and the weiredst of all is that the camera kept opening itself every 5 seconds! then i pulled again and this keeps going on and on.. please help me somebody!

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry curve 9320 problem..

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 29
Registered: ‎04-01-2013
My Device: Blackberry curve 9320
My Carrier: Lebara

Re: Blackberry curve 9320 problem..

it didn't work, i couldnt get in safe mode.. and only the red button works for some reason.. is there like a guide video or an alternative? Smiley Sad 

 

the only thing i did was charging my batter when it had a orange bar, then i charged it for like 15 mins untill it was almost half way full that's it..

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry curve 9320 problem..

Safe Mode can be tricky, and you may have to vary from the specific instructions. I remember one device I had (a Storm, I think) that I had to wait for the screen touch to be active, hold the ESC key for about 25% of the loading bar, release, then hold again at 75% until just before the end of the loading bar. Something strange like that...anyway, it can be tricky, and can take many attempts.

 


lrn2fight wrote:

is there like a guide video or an alternative?


There is only one way into Safe Mode, and I've never found a video on it...never searched for one either, TBH.


lrn2fight wrote:

 

the only thing i did was charging my batter when it had a orange bar, then i charged it for like 15 mins untill it was almost half way full that's it..


Hmmm...OK, then please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 29
Registered: ‎04-01-2013
My Device: Blackberry curve 9320
My Carrier: Lebara

Re: Blackberry curve 9320 problem..

[ Edited ]

tried everything with the safe mode thing.. 25 %, every 10 % release , at the end and what not..

 

tried my sister's battery (she has the same phone) no changes so my battery is fine.

 

i'm gojng to try this huge 4h15m thing now.. here goes nothing 

 

a question, after the 15 mins remove and the other 2 hours with the battery in, does it also have to be in the charger or not?

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry curve 9320 problem..

As I said above:

  • "note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB)"

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 29
Registered: ‎04-01-2013
My Device: Blackberry curve 9320
My Carrier: Lebara

Re: Blackberry curve 9320 problem..

oh my bad, ill let you guys know!

Contributor
Posts: 29
Registered: ‎04-01-2013
My Device: Blackberry curve 9320
My Carrier: Lebara

Re: Blackberry curve 9320 problem..

i got impatient the last hour and tried to do the safe mode thingy again, and now it worked! but.. now what? now NOTHING works at all! not even the red button !? what to do please help me!

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry curve 9320 problem..

So, what you are saying, is that the behavior both in Safe as well as Normal mode is the same?

 

As such, then there are deeper problems. Start, though, by trying to take a good backup to your PC while your BB is in SAFE mode...complete instructions are available via a link in my auto sig on this post. Don't do any restorations until you've got things working again.


 

Then, still in Safe Mode, try to perform a device WIPE via the Desktop Software ResetToFactory method:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

If things return to normal operation, then you can go ahead with restorations.


 

If things still don't work, then you need to next try an OS reload.


At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 29
Registered: ‎04-01-2013
My Device: Blackberry curve 9320
My Carrier: Lebara

Re: Blackberry curve 9320 problem..

i tried the first one, after trying to install stuff (choosing language and such) i noticed the trackpad didnt move but it did click, all other buttons also worked for some reason. ok so i wanted to tell you about this and put my blackberry next to me and the screen went ofcourse black because it was inactive for a couple of minutes or such, then when i clicked stuff i noticed NOTHING worked anymore like first besides the red button??? also i dont understand the other stuff you wrote only the first thing of setting stuff back to factory settings Smiley Frustrated