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New Contributor
Posts: 4
Registered: ‎06-12-2012
My Device: curve 9360
My Carrier: virgin

Blackberry curve screen is half white

My blackberry curve screen has gone white at the the bottom until about half way up and there are vertical colored lines going through it. I am still able to use it. Any advice?

 

New Contributor
Posts: 4
Registered: ‎06-12-2012
My Device: curve 9360
My Carrier: virgin

Re: Blackberry curve screen is half white

It is a blackberry curve 9360 by the way.

Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: Blackberry curve screen is half white

Hello,

This sounds like a LCD gone bad which will need replacing, did you drop your phone?

1.Try taking out the battery while the phone is still on...wait 5 minutes and re-insert battery and hope it boots fine.

2. Rare cases using your virtual keyboard can cause odd problem, if you were using it activate and de-activate virtual keyboard again.

3. http://forums.crackberry.com/blackberry-torch-9800-f209/message-display-white-covering-50-bottom-582...

4. Some recommend a OS re-install but I'm skeptical.

Good luck
New Contributor
Posts: 4
Registered: ‎06-12-2012
My Device: curve 9360
My Carrier: virgin

Re: Blackberry curve screen is half white

Thanks for help I will try those now. My phone was not dropped I took it out of my pocket and it was like this! Would buying a screen from Amazon and replacing it fix it? 

New Contributor
Posts: 4
Registered: ‎06-12-2012
My Device: curve 9360
My Carrier: virgin

Re: Blackberry curve screen is half white

Also how do you reinstall os?

Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: Blackberry curve screen is half white

Hello again,

Yes if the LCD is found to be damaged or the connections loose it easy enough to fix. In saying that personally I would speak to my carrier or the outlet you bought the phone from. Also your carrier or outlet can load your os for you.

If, however you want to load the os yourself you will need:

1. Latest os release by your carrier ~ > http://supportforums.blackberry.com/t5/BlackBerry-Curve/9360-the-official-OS-releases/td-p/1339817

Check out the link above it has all details carriers around the world the os relases with links to the os for download.

2. You need to download and install Blackbery Desktop Manager ~> http://www.blackberry.com/desktop

3. Once you downloaded both os and desktop manager and installed both on your pc go here for install instructions ~> http://www.blackberry.com/btsc/KB10144
Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: Blackberry curve screen is half white

Also please do a backup off your phone before loading os. Desktop manager can do it.

Highlighted
New Member
Posts: 1
Registered: ‎04-18-2013
My Device: Curve 9360
My Carrier: Virgin Media

Re: Blackberry curve screen is half white

i have the same issue                 what shall i do to resolve? which is the best option