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Reply
New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: Blackberry curve 9300
My Carrier: EE

Blackberry curve9300

Some of my letters are not working and then the rest are but I can't even get any numbers up can someone tell me what is wrong and how I can fix it
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry curve9300

Hi and Welcome to the Community!

 

At an internet distance, all we can do is guess and provide you with methods to try and diagnose it for yourself...there's no way for us to actually tell you what the problem is...only give you suspicions based on the information you provide. So, with that...


 

Any chance the BB got wet? What you describe is consistent with that...if so, then

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (maybe longer...5 days is not unusual). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

 



For further diagnosis, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


 

If the behavior continues, then you may well have something more serious requiring perhaps a WIPE, an OS reload, and perhaps even hardware failure (for which nothing we can provide would be of any use).


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: Blackberry curve 9300
My Carrier: EE

Re: Blackberry curve9300

I'm gonna put it in repair on Monday but thank you
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry curve9300

You are welcome...good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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