07-05-2012 11:37 PM
I recently tried to open my BlackBerry Desktop Manager, and recieved the message that "Blackberry Software has stopped working". I uninstalled the software and reinstalled ... but still get the same message. I recently got a new "Torch" and wanted to back it up on my PC ... but never even plugged the phone into the PC, because I clicked on the Desktop Manager...and got the "stopped working" message. How do I fix this? Did I miss a step, or is there specific software I should look for?
07-06-2012 04:04 AM
Welcome to the Community,While installing Blackberry software try to turn off any anti virus program on your PC or Laptop. Try to uninstall it again but before that have a look at this article of K.B :
Once it is done restart your Pc or Laptop then download the latest Blackberry Desktop Software from here.if you are confused look at the demo first.
When installing on your Pc or Laptop if you are using window 7 run it as an Administrator .Try it and
let us know.I think Articles will help you.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.