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New Contributor
Posts: 9
Registered: ‎10-25-2010
My Device: BlackBerry Bold 9900
My Carrier: Vodafone UK

Blackberry desktop manager doesn't recognize device password and keeps saying its wrong !?

Every time I connect my device to my PC and open the desktop software it request I enter my device password to continue and everytime I do it says its wrong and takes an attempt off me even though my password isn't wrong,

 

the only way round this so far is to disable my password on my device before I connect to desktop manager but I shouldn't have to do this any ideas please ?

 

Thankful in advanced

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry desktop manager doesn't recognize device password and keeps saying its wrong !?

Hi Byson,

 

This KB article should help with having the BlackBerry® Desktop Software accept your BlackBerry® Bold™ 9900 smartphone password. "BlackBerry Desktop Manager or the BlackBerry smartphone does not accept the correct BlackBerry smartphone password" http://bbry.lv/KOgktf 

 

Hope this helps.


-FS


 


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