06-14-2011 11:17 PM
Ok so I have a Blackberry Torch 9800, OS 6.0 and the current blackberry desktop softer version 220.127.116.11.
I was previously able to access all my itunes music and playlists via the desktop software. But since I completed the software updates not all my music is loading into the software and none of my playlists are showing up.
I'm not sure if this is related but I believe that twice my phone has rebooted itself. I've also noticed that the new desktop software has had issues detecting my phone. My main concern is the problem with the music sync issue.
In the interim I have just dragged and dropped music files onto my memory card. Can you please let me know what I can do to fix this if anything....thanks.
06-15-2011 05:49 PM
I just experienced the same thing and after feeling frustrated for about an hour and wishing I'd learn my lesson and stop upgrading software for no reason, I went into the Desktop Manager software Device Settings.
Under Device Settingsgo to the Media tab and you'll see a Music Source option. I found that my default setting was on Windows Media Player instead of iTunes. Once I switched it back my view refreshed and my playlists showed up again.
Hope this helps!
06-15-2011 08:18 PM
06-29-2011 09:34 PM
I'm having the same problem. Tried removing Desktop Manager from my PC and reinstalling but it still shows iTunes Playlists that don't exist. I removed them from iTunes.
Bottom line is iTunes and Desktop Manager no longer talk to eachother.
This is very annoying.
06-29-2011 11:30 PM
Just figured it out... i think
Go into DEVICE OPTIONS
Make sure you turn on all of these settings
+My Computers Date and Time with my Device
I had only 'My Computer' turned on after the update. As soon as I tunred on all 3, everything back to normal... i think
06-29-2011 11:43 PM
06-29-2011 11:45 PM
06-30-2011 10:25 AM
06-30-2011 12:20 PM - edited 06-30-2011 12:33 PM
In what directory do I find "%appdata%Research In Motion\BlackBerry Media Sync\MediaSyncLibraryitunes.tle " ??
FYI I've tried doing a file search and I can't locate it.
I've also looked under C:users/appdata but that does not appear to be the correct directory.