08-15-2012 04:08 PM
So I found out that there was a newer software version for my phone; which is a blackberry torch 9810. I downloaded the new version now what's left is to update. I felt like I needed to back it up first and make a copy of all my pictures and videos so I downloaded blackberry desktop software. I did the start up thing and the name and stuff. After that it automatically started a back-up. Now its been more than an hour and and it's stuck on
"backing up smart card options 1 of 1 record"
What can I do? It happened earlier this evening so I stopped the back up then I wanted to start it again the desktop software kept reading "connecting" and it never did. So I deleted the desktop software and installed it again and the back-up is stuck again at "backing up smart card options 1 of 1 record"
Thanks in advance
08-15-2012 06:32 PM
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!