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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎12-03-2012
My Device: curve 8250
My Carrier: tmobile

Blackberry died need help

my curse 8250 died so have been trying to do a system update like it tells you to do but it get to the stage were it says reconnecting to JVC and a message comes up saying app loader was unable to connect to the device. please re connect type in password and click retry. have done all of that and it says the same thing. any ideas. i am lost without my bb and just want it working again

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Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry died need help

Hi and Welcome to the Community!

 

Please try this:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting the BB battery.
  • You will get three options: Retry, Update Or Cancel -- click on update.
  • Once it is to the stage of the update "initializing handheld", insert your battery into your BB.

Good luck!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

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