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Contributor
Posts: 25
Registered: ‎08-27-2013
My Device: 9300
My Carrier: wind mobile

Blackberry firmware invalid for the 9320

There is a invalid firmware version for the Blackberry 9320 for the Windmobie network. See youtube's

 

"Blackberry fake firmware for the 9320 for the windmobile carrier"

 

I was told by a Windmobile supervisor that the firmware is not Windmobiles responsibility. The firmware when downloaded from blackberry web site and installed on a window 7 machine shows an unknown publisher. It should show blackberry. When I contact Blackberry via twitter support they ignore the message and do not respond.

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry firmware invalid for the 9320

Hello,

 

If you suspect that the OS package you are attempting to use is invalid, then try a different one. The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.


 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 25
Registered: ‎08-27-2013
My Device: 9300
My Carrier: wind mobile

Re: Blackberry firmware invalid for the 9320

This should never occur, It is a very serious security problem that many people would not be aware which would lead to a continued installation of this non valid firmware and then they would have problems as it is not validated by Blackberry.

 

Blackberry has not responded to my notification. As a security company they have allowed this software to exist since Nov-2013 and I have to wonder how many other blackberry firmware this has occurred

 

See youtube.com "Blackberry fake firmware for 9320 for the Windmobile Carrier for the firmware false.

Contributor
Posts: 25
Registered: ‎08-27-2013
My Device: 9300
My Carrier: wind mobile

Re: Blackberry firmware invalid for the 9320

See youtube "Blackberry fake firmware for 9320 for the Windmobile Carrier" for details. I have informed Blackberry but no response since Nov-2013.

https://www.youtube.com/watch?v=uheCCn8WW3E
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry firmware invalid for the 9320

And, your point of saying this over and over again, in this user-to-user community is...???


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................