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New Contributor
Posts: 2
Registered: ‎01-08-2013
My Device: Curve 9360
My Carrier: orange

Blackberry froze after software update

Hello everyone,

 

First of all, please excuse me for any spelling mistakes as I'm not a native english speaker.

 

I'd need your help to sort out a pretty big problem I have had with my Curve 9360 since yesterday night. 

 

I decided to update the software but unfortunately, the process stopped at 12%. I thought it might finish during the night so I let do its thing. When I woke up this morning, I noticed that the update was still stuck at 12%, so I decided to pull out the battery. I switched it on again and this time it is stuck at 8%... Moreover, I don't know if it is important but I noticed that I didn't have any network...

 

What should I do for the update to finish OR at least, to get my phone back in proper working mode?

 

Thanks very much for your help

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Blackberry froze after software update

Check the below steps -

 

 

After performing above you need to update or Reinstall BlackBerry device OS


Pr-requisite –

      1. BlackBerry Desktop Software (must be installed in your computer). You can get it latest one from this location BlackBerry Desktop Software
      2. BlackBerry Device OS version (which you intend to have in your device). You can get it from from here  and must be installed it in your computer
      3. USB Cable


Step #01:


Back up your BlackBerry device data before you start any OS update/re-installation step


Open the BlackBerry Desktop Software and select Backup and Restore.  On the next screen select Backup and perform a full backup of your device data. You may consider including on-board device data as well. Please take note where the backup file is located (by default it’s located in Documents folder).

 


Step #02: If you intend to use an official OS release for your carrier then proceed with the following -

      1. Remove the battery from the back of the BlackBerry smartphone
      2. Connect BlackBerry smartphone to the computer using a USB cable
      3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
      4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
      5. Reinsert the Battery which was removed earlier
      6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

 

 

Step #02: If you intend to use an official OS released for other mobile operator then proceed

 

Before you start Desktop Software search your C: drive for Vendor.xml and delete it. One can look for Vendor.xml in the following location -

 

      • For Windows XP: C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml
      • For 64-bit Vista or Windows 7: C: \ Program Files x86\Common Files\Research In Motion\AppLoader and delete Vendor.xml

 

      1. Remove the battery from the back of the BlackBerry smartphone
      2. Connect the BlackBerry smartphone to the computer using a USB cable
      3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
      4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
      5. Reinsert the Battery which was removed earlier
      6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

tanzim                                                                                  
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New Contributor
Posts: 2
Registered: ‎01-08-2013
My Device: Curve 9360
My Carrier: orange

Re: Blackberry froze after software update

Hello, I downloaded the desktop software but it doesn't seem to recognize the phone as I get "connecting" for a couple of minutes and then nothing...