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New Member
Posts: 2
Registered: ‎09-08-2011
My Device: Blackberry Curve 8530
My Carrier: Sprint

Blackberry having trouble playing youtube videos

I own a blackberry curve 8530 and its having trouble playing youtube videos. It plays youtube videos up to 59 seconds and then it stops. It gives me the same error message saying:
"An error has occured attempting to play the media".
I have tried turning on and off my phone, pressing alt+enter+del, and doing the battery pull. None of those methods have worked.
Has anyone had this problem, and if so, how did you fix it? Ive pretty much have tried everything i could think of and none of the forums seems to have a solution.
Is the phone the problem or is youtube?
If you know of the solution, your help will be greatly appreciated.

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry having trouble playing youtube videos

Hello hashbrown602,

 

The following post by Cory from the Inside BlackBerry Help Blog outlines a few steps you can try to successfully play videos from YouTube.

 

http://helpblog.blackberry.com/2011/03/watch-youtube-on-blackberry/

 

If you still have issues after going through each of the steps, you may want to contact your wireless service provider to check your data plan settings.

 

Cheers,

 

 


-FB


 


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Contributor
Posts: 10
Registered: ‎02-13-2013
My Device: blackberry 9800
My Carrier: digicel

Re: Blackberry having trouble playing youtube videos

Am having a problem, whenever I try to play youtube videos, it says "an error as occured when trying to play media". Asking for aSsistance please