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New Contributor
Posts: 2
Registered: ‎07-22-2014
My Device: Bold 9900
My Carrier: O2

Blackberry id password change won't update on my Bold - MY LAST CHANCE!

Hello all,

 

So I've returned to my Bold today after a long break due to my other smartphone being stolen recently. It's asking me to login with my BB id.

 

I used the old password I'd held on to but it didn't work so I must have changed it since. So I changed the BB id password through my desktop and tried to input that. Again, it told me login failed. 

 

I did a complete power off reboot and tried again. Login failed again.

 

I'm now on my last try after nine out of ten attempts to log in failed. I don't want to get locked out of my phone - who's able to help make my last shot count?

 

Thanks!

 

Matt

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry id password change won't update on my Bold - MY LAST CHANCE!

[ Edited ]

Hi and Welcome to the Community!

 

Only one try left means success is most unlikely...but you should not get locked out of your BB. Please see this "sticky" post for helpful information concerning your BBID situation:

In addition, since you are trying to use something that's been out of service for a while, with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to be sure that your account with them is provisioned for the services you desire (e.g., you need a BIS data plan, not a generic one).

Cheers, and Good Luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-22-2014
My Device: Bold 9900
My Carrier: O2

Re: Blackberry id password change won't update on my Bold - MY LAST CHANCE!

Superb: I'm in! Many thanks for your help, it's truly appreciated.

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry id password change won't update on my Bold - MY LAST CHANCE!

You are most welcome, and I'm glad something there helped...but, for the benefit of the rest of the community, would you mind sharing exactly what resolved the issue for your situation? I gave you several things, and it's always nice to know which was the actual solution.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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