03-23-2013 12:32 PM
Hi, I am unable to log in to my app world with my blackberry ID and this has been happening for some months now and as a result of that im unable to d-load any new theme or software,I also would like to turn off my blackberry protect but I can't because my ID doesn't work, can you help me please....
03-23-2013 01:42 PM
03-23-2013 02:20 PM
on the screen that says verify blackberry ID,upon entering my user name and password i keep getting a error that says "unable to login to your blackberry ID account" and i get the same when i enter app world when trying to download new app or theme for my phone...
03-23-2013 02:34 PM
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
03-23-2013 03:21 PM
You may have no choice, depending on the outcome. Please review the link in my auto-sig on this post for recommended backup procedures...with those, you should be able to recover/restore just fine if indeed a full wipe is required.
Please try, from the BB ID website using a PC/browser, to log into your BB ID account...you need to verify that you are using the proper credentials on your BB.
Also, does this reveal anything: