01-10-2012 04:35 PM
Don't know if you finally have a solution.....
You have to keep the 'return' button DOWN during the entire time the phone is booting up, when the booting is done, then release the 'return' button.
01-11-2012 08:16 AM
Thanks for the reply. Yes, I did end up resolving the issue but I had to reload the OS using Desktop Manager. I attempted to use BBSAK to see if I could find the .cod files associated to the BBM program, but I was unable to do so. In any case, the process to reload the OS wasn't too difficult and I was able to recover everything else from backups I did on BlackBerry Protect. I'm going to stay away from the BBM update until any issues are resolved though.
Thanks to both of you for providing the information!
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-11-2012 11:07 AM
glad to see you doing better
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V