Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
01-10-2012 04:35 PM
Don't know if you finally have a solution.....
You have to keep the 'return' button DOWN during the entire time the phone is booting up, when the booting is done, then release the 'return' button.
01-11-2012 08:16 AM
Thanks for the reply. Yes, I did end up resolving the issue but I had to reload the OS using Desktop Manager. I attempted to use BBSAK to see if I could find the .cod files associated to the BBM program, but I was unable to do so. In any case, the process to reload the OS wasn't too difficult and I was able to recover everything else from backups I did on BlackBerry Protect. I'm going to stay away from the BBM update until any issues are resolved though.
Thanks to both of you for providing the information!
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-11-2012 11:07 AM
glad to see you doing better
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V