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New Contributor
Posts: 4
Registered: ‎02-05-2009
My Device: Blackberry Torch 9800
My Carrier: AT&T

Re: Blackberry in reboot loop

Don't know if you finally have a solution.....  

You have to keep the 'return' button DOWN during the entire time the phone is booting up, when the booting is done, then release the 'return' button.  


New Contributor
Posts: 5
Registered: ‎01-10-2012
My Device: Torch 9860
My Carrier: Telus

Re: Blackberry in reboot loop

Thanks for the reply.  Yes, I did end up resolving the issue but I had to reload the OS using Desktop Manager.  I attempted to use BBSAK to see if I could find the .cod files associated to the BBM program, but I was unable to do so.  In any case, the process to reload the OS wasn't too difficult and I was able to recover everything else from backups I did on BlackBerry Protect.  I'm going to stay away from the BBM update until any issues are resolved though. 


Thanks to both of you for providing the information!



Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: come to http://www.blackberryforums.com/

Re: Blackberry in reboot loop

glad to see you doing better


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