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Visitor
Posts: 1
Registered: ‎08-09-2013
My Device: Curve 9360
My Carrier: I Tim

Blackberry internet service

Hi all I just changed my provaider telephone and blackberry internet service does not work more. when I changed the proivader initially I had to delete all the data because it did not recognize my blackberry id. Now that I'm back to my telephon provaider but blackberry internet service not works and will not connect more. so I can not install and use email, app world, blackberry protect, blackberryid. I do also the diagnostic test And the solution of this test Was that my blackberry internet service not functions.I contacted my phone company and they told me that it is a server problem blackberry. What should I do? send it in for service or is there a way to reactivate the server? thanks camilla
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Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry internet service

Hi and Welcome to the Community!

Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.

Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:

1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.

2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:

3) You must get all of your voice level services functioning on the carrier, before you even try anything about data

4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire

5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.

5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.

So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.

 

If, as they have told you, there is some server issue somewhere, then they (your carrier) need to escalate that to BlackBerry if necessary. End users have no channel through with to make any requests directly to BlackBerry.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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