Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎01-04-2014
My Device: curve 9380
My Carrier: idea

Blackberry is Charging incorrectly

Whenever I try to buy an app from Appworld, I am twice charged by Blackberry.

Once the amount that is rightfully deducted, that is the price of the app.

Twice, incorrectly charged, INR 107.59

EVERY TIME A PURCHASE IS MADE THE SECOND WRONGLY CUT AMOUNT IS THE SAME.

My bank also sent me the message saying it was deducted from "INFO.VIN*BLACKBERRY"

I have tried with two different debit cards, and the problem is same.

Please help, asap.
Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry is Charging incorrectly

Hi and Welcome to the Community!

 

You can attempt to seek refund via this URL:

Otherwise, ring up your mobile service provider and request escalation to BlackBerry for this issue.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎01-04-2014
My Device: curve 9380
My Carrier: idea

Re: Blackberry is Charging incorrectly

I have filled up the form and subitted the information. Thank You for taking time to reply. I hope they solve the issue, as I only recieve the mail for the purchased item, where as the extra money that gets cut from the Blackberry is notified only through sms from my respective bank.