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New Contributor
Posts: 5
Registered: ‎09-14-2013
My Device: Blackberry Curve 8250
My Carrier: Meteor

Blackberry is stuck at the PIN code entry screen

My blackberry has been stuck at the PIN code entry screen for two days now.  It says enter PIN code but no matter how many keys I press, it won't type anything.  There is a picture of a locked lock at the right hand corner of the screen.  Also it ays 123 at the top right hand side.

 

I've tried everything. Resetting the phone, taking the battery out for a few minutes, even taking the SIM card out.

 

Please help!!!

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry is stuck at the PIN code entry screen

Are you trying to type in a 4 digit NUMERAL code? not alpha characters, numbers.

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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 5
Registered: ‎09-14-2013
My Device: Blackberry Curve 8250
My Carrier: Meteor

Re: Blackberry is stuck at the PIN code entry screen

Yes I am.  A 4 digit NUMERAL code. Nothing works. Hitting every key.  Well sometimes something happens and somethings appear to be typed and then they disappear again Smiley Sad

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry is stuck at the PIN code entry screen

[ Edited ]

this sounds like your keyboard has gone bad.

 

Try connecting your 8520 with your PC and running the BlackBerry Desktop software.

You should be asked to enter the same PIN code on the PC, using the PC keyboard... does that work?

 

If so, I'd advise doing a backup ASAP should it be the handheld device keyboard going bad. Thsis can be caused by moisture issues, left on a bathroom counter during a hot steamy shower, kitchen, gym locker, sweaty face, etc.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎09-14-2013
My Device: Blackberry Curve 8250
My Carrier: Meteor

Re: Blackberry is stuck at the PIN code entry screen

Thanks. I installed the desktop software but I didn't get asked to enter my PIN Smiley Sad

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry is stuck at the PIN code entry screen

Well good. Can you perform a backup?
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎09-14-2013
My Device: Blackberry Curve 8250
My Carrier: Meteor

Re: Blackberry is stuck at the PIN code entry screen

Yes I can and I did

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry is stuck at the PIN code entry screen

And... do you still have the PIN message on the screen?

The device is still locked?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎09-14-2013
My Device: Blackberry Curve 8250
My Carrier: Meteor

Re: Blackberry is stuck at the PIN code entry screen

Yes that's correct