04-08-2011 07:11 PM
My blackberry messengers were not going through so i restarted it, after turning it back on it wouldnt load.
Now its been 3 hours and its stuck on the same screen with the blackberry logo and it loads 3/4 and then stops there. I called rogers tech support, and they said i have to reinstall os but when i try to do that and open the blackberry desktop manager and i connect it to my phone, it says that its waiting for device to start.
It wont load it though .. I dont know what to do Please help
04-09-2011 12:15 PM
Turning the phone off with the red phone key then restarting it will do little to nothing to ever correct a problem.
Make sure your phone is turned off. Turn it on again. Once the status bar starts moving, remove your battery then replace it a few seconds later.
Let us know if that does the trick.
04-09-2011 04:27 PM
It sort of did the trick. I had the problem described in this thread , where after my battery died the phone only restored to the Verizon splash page. After trying the solution described in that thread involving the loader, the phone then had the problem described above.
Your solution did work, but all data not on my sim card is gone. Contacts, memos, everything. Is it gone forever?