09-02-2012 03:55 PM
I have had my blackberry for 18 months and not experienced major problems with the phone until now. I have battery power indicated on my phone but for some unknown reason when I take pictures, browse facebook or can be mid conversation on my phone when it crashes. I plug it in and my phone still shows about half a battery remaining so I don't understand why my phone crashes. I need advice. Thanks
09-02-2012 05:55 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!