09-22-2013 09:27 AM
I have a Blackberry Curve 9360 and last night it just suddenly started lagging a lot. When I try and scroll to the next icon it won't move but then it will skip a lot and go the the very last icon. When i'm on facebook or twitter just trying to scroll down, it will go really fast and scroll past 5 statuses and when i try and scroll back up it will do the exact same thing. I've tried everything, turning it off and back on, taking the battery out and i've even reset it but it's still having the same problem. Please help?
09-22-2013 03:06 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
09-24-2013 11:06 PM