Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-22-2013
My Device: Blackberry Curve 9360
My Carrier: T-Mobile

Blackberry lagging a lot

I have a Blackberry Curve 9360 and last night it just suddenly started lagging a lot. When I try and scroll to the next icon it won't move but then it will skip a lot and go the the very last icon. When i'm on facebook or twitter just trying to scroll down, it will go really fast and scroll past 5 statuses and when i try and scroll back up it will do the exact same thing. I've tried everything, turning it off and back on, taking the battery out and i've even reset it but it's still having the same problem. Please help?

Hall of Famer III
Posts: 58,800
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry lagging a lot

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 22
Registered: ‎04-16-2011
My Device: Not Specified

Re: Blackberry lagging a lot

It looks as if you have downloaded an app that is working but not compatible, try to remove the suspects. Usually some free apps can freeze your phone

Or you can try to press the keypad with your thumb and rub or shake the keypad