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New Contributor
Posts: 5
Registered: ‎04-30-2010
My Device: bold 9700
My Carrier: Bell

Blackberry map look up from contact address fails 100% of the time

I have a bold 9900 with OS 7.1 on it and about 1000 contacts, everytime i try to look up the location from the address in one of my contacts using Blackberry map, it says " location not found" 100 percent of the time, yet show on google map always works, as does Poynt from here always works.

 

Does anyone else have this problem?  Is there something missing on my Blackberry?

 

Thank you

 

John

Super Contributor
Posts: 472
Registered: ‎12-02-2009
My Device: Priv, Passport, iPhone 6s
My Carrier: Telus

Re: Blackberry map look up from contact address fails 100% of the time

Are your contacts sync'd with Gmail contacts, by any chance?  Gmail contacts tend to have the address lumped into one field. BB maps won't recognize addresses in this format. Google maps and Poynt will.

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New Contributor
Posts: 5
Registered: ‎04-30-2010
My Device: bold 9700
My Carrier: Bell

Re: Blackberry map look up from contact address fails 100% of the time

Thank you, but my contacts are synched via outlook/office 365/blackberry Cloud/ and all the address fields seem to correctly filled in. I try very hard to never have any of my personal info get into googles grubby hands.