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New Contributor
Posts: 4
Registered: ‎04-20-2013
My Device: blackberry 9320 curve
My Carrier: random
Accepted Solution

Blackberry messenger is not working.

I have a blackberry 9320 curve, and OS 7.1.0.
Recently I update my bbm now I have the latest version of bbm but when ever I try to open bbm it shows loading circle rolling continuously "setting up BBM" nothing happen afterwards.
I tried deleting and reinstalling it but  the problem remain same.     
Please help me to find its solution thanks.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry messenger is not working.

Hello rahimuddin,


Welcome to the BlackBerry Support Community.


Please contact your mobile service provider regarding this issue to have them verify that your current data plan is enabled with services that support the use of BBM.


Thank you.



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New Contributor
Posts: 4
Registered: ‎04-20-2013
My Device: blackberry 9320 curve
My Carrier: random

Re: Blackberry messenger is not working.

ok thank u for your support.