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New Contributor
Posts: 2
Registered: ‎06-29-2012
My Device: Blackberry Bold 9900
My Carrier: tesco
Accepted Solution

Blackberry messenger not working!

I used to have the curve 8520 on tesco,on contract bbm included,and it worked fine. I then got the bold 9900,same sim,just swapped it over and for the first 3ish weeks worked completely fine. Then one morning it suddenly stopped working,updates wont show,neither contact pictures,and messages come up with a red cross. I un installed it and re-installed it,but instead of wiping my bbm history,it came up with the same as before. I've taken the battery out,updated it few timesand my data plan is working. I've also noticed when I am not in the house connected to wi-fi,my facebook and twitter apps dont respond,does this have anything to do with my bbm not working? Any answers I'll be grateful for,thankyou Smiley Happy

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry messenger not working!

Hello Reyees and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having issues with your BBM™.

 

It is possible your data plan has been deactivated, which is why you are getting the red X and nothing works when you aren't connected to Wi-Fi®.

 

I would recommend you contact your mobile network carrier to investigate and ensure your data plan is still active. 

 

If you wish, you can private message me your PIN and I can also check for you.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎06-29-2012
My Device: Blackberry Bold 9900
My Carrier: tesco

Re: Blackberry messenger not working!

Thank-you,I will contact them tomorrow and see what happens,and yes this would seem the best reason it is not working :-)

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry messenger not working!

Let me know how you make out!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Highlighted
New Member
Posts: 1
Registered: ‎10-02-2012
My Device: blackberry curve 9320
My Carrier: tesco mobile

Re: Blackberry messenger not working!

i bought my blackberry curve a few days ago and on monday the bbm just stopped working and i was able to send bbms, accept or request other peoples pins. this occured 3 days after buying it on a contract from tesco mobile. any help who be welcomed happily. thanks Smiley Happy