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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-12-2012
My Device: Curve 9360
My Carrier: O2

Blackberry messenger not working

My bbm has stopped working twitch the recent update it is asking me to put in a blackberry Id and I can't remember my password. It then tells me it will email a new password to that emaiaccount but ow am I ment to login if I do t remember my password :s I then says I need to go to www.blackberry.com/blackberryid/  but that does do anything.... Why isn't it working?olease help or anyone having the same problem?!

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Blackberry messenger not working

Check the below KB articles -


  • KB26361 How to change or reset a BlackBerry ID password
  • KB28685 How to reset the BlackBerry ID password using the password recovery question

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