Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎12-09-2012
My Device: 9780 Bold
My Carrier: Kanada

Blackberry messenger upgrade

Hi everyone! I wanna upgrade my BBM but I'm afraid that it will disappear.can you please tell me if there is a possibility that I will lose all the contacts and the icon will be lost? My phone details are:

BlackBerry® 9780
smartphone (3G, Wi-Fi)
v6.0.0.285, (Bundle 863, Platform 6.5.0.54)
3G Bands 1,2,5,6
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.227D
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.2.1.40
www.blackberry.com
Copyright © 1997-2010
Research In Motion Limited.
All rights reserved.

Thank you beforehand!
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Blackberry messenger upgrade

you can install BBM7 on your device. If you lose your contacts, you can always check these two links :

 

I have found the troubleshooting guide published by RIM about lost contacts in BBM7 :

http://supportforums.blackberry.com/t5/Downloaded-applications-for/New-BBM-7-Update-Now-Available-Ge...

to reinstall BBM 6.2, read ahead:

http://supportforums.blackberry.com/t5/Downloaded-applications-for/HOWTO-install-BBm-6-2-if-you-have...

 

 

 

But my advise is to wait for a week before doing the upgrade.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 6
Registered: ‎12-09-2012
My Device: 9780 Bold
My Carrier: Kanada

Re: Blackberry messenger upgrade

Xandrex, thank you very much for your answer. I think I will wait for a weekSmiley Happy