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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-02-2013
My Device: torch 9800
My Carrier: 2042681027

Blackberry messenger

Recently I received a BBM upgrade from Blackberry.  So why not?  I entered all the information, but now when I press the BBM icon all I get is a blank blue page with the message "Restoring BBM" which can go on indefineately until the battery dies.  I have now los all the BBM contacts and messages.  Does anyone know the solution?


As well does anyone know if there is a direct contact link or email address to a Blackberry tech?  I have used the contach us link and it just keeps sending me in circles.



Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry messenger

Hello houghtnd


Welcome to BlackBerry Support Forums



Which version of BBM you're having before this update ? 


If you're having problem with BBM then you should try reinstalling it again , it may help . To do that First On your Homescreen go to Options > Device > Application Management > locate and Delete BlackBerry Messenger from that list .


KB10040  :  How to view or remove installed application on a blackberry smartphone


After deleting perform a Battery Pull Restart by removing the battery while your device is Powered On .then wait a min. and  re-insert it back .


Your device may take a long reboot , finally use your BlackBerry Browser and browse to www.blackberry.com/bbmdownload and download the most  available for your device .After reinstalling see if that helps 


Additional Information :

KB33326 : After upgrading from BBM 6.2 to BBM 7, an attempt to log into BBM 7 results in the application being stuck at the "Restoring BBM" message


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