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New Contributor
Posts: 4
Registered: ‎10-09-2012
My Device: blackberry 9630 tour
My Carrier: mexico
Accepted Solution

Blackberry not opening stack at loading

hi i have this blackberry 9630 tour im charging it and then when i saw it its not charging anymore and then i restart it and its loading and its stay there i cannot use it anymore its stay loading i try not to put the Battery for one whole day and when i put it back it still loading and when you wait for it the blackbery will restart and loading again please help me

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Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry not opening stack at loading

Hey leeannmargaret20,

 

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I suggest following the steps in this KB article to bring the BlackBerry® Tour™ smartphone back to life: www.blackberry.com/btsc/KB10144

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 4
Registered: ‎10-09-2012
My Device: blackberry 9630 tour
My Carrier: mexico

Re: Blackberry not opening stack at loading

I have another problem my blackberry phone keeps on blinking I mean the screen it self please help me i don't know what to do.....

New Contributor
Posts: 4
Registered: ‎10-09-2012
My Device: blackberry 9630 tour
My Carrier: mexico

Re: Blackberry not opening stack at loading

please need a reply