03-18-2010 11:42 AM
I have a colleague who has sporadic problems with his blackberry.
It seems he can not receive emails but can send as he wishes.
This is more of an intermittent problem but can sometimes take days to resolve, usually resolving itself.
has anyone experienced this? or can anyone of any advice as to what may be the cause and fix of the problem?
Solved! Go to Solution.
03-18-2010 12:00 PM
Hi and Welcome to the Forums!!
I suggest the following steps:
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding the BIS conduits for the affected email accounts.
03-19-2010 05:41 AM
I do not have the option to send service books from my phone, the email settings icon is not there.
I do not have a login to do this online and i'd like to try an avoid calling T-mobile everytime I have to do this (its a company device and its a long-ish process to get t-mobile to do this for us)
anyway i can browse to a site on the internet through the BB browser to send service books?
why am i missing the email settings icon?
03-19-2010 11:13 AM
Given what you've now revealed, I have a new question. Is this BES email? Is this a BES-controlled device? If so, then see your BES admins as they control everything, even the features and functions of any BIS email accounts that may be configured.
02-01-2013 01:47 PM
02-01-2013 02:39 PM
I too have the same exact problem. I'm in BIS. Give me any solution other than Host routing table, service books, battery pull, firewall settings, because I tried all of them several times.
Hi and Welcome to the Community!
Given that you have already tried all of those, I see only one option left for you -- contact your mobile service provider for formal support. It is their system that is supposed to deliver your services to you, and it is not doing so. But, only they can look "behind the scenes" at their systems to see why this is not working for you. No one here has any such system access. Your carrier can escalate to BlackBerry if they require enhanced assistance.
02-23-2013 03:15 PM
As per your advice i reported the problem to the network provider (Qtel in Qatar). I explained all that i have done and they said there might be some software issues and asked me to reinstall it. I even done it but still the problem exsist as same before. Then i tried using diffrent sim card assuming that there might be problem with my sim card (Like damage..etc) but unfortunately the problem never changed. Now i dont know what to do with my new Bold 9900. Could there be any hardware issues? pls advice.
Thanks for your prompt response,and my reply was late because all these days i was battling with network ppl end up no use.
02-23-2013 03:24 PM
02-23-2013 04:04 PM
Answering to your questions
1. I have no problems with Calls, Voice calls, SMS.
2. While doing HRT, i am getting a message "your hanheld has been registered with the wireless network" immediately
3. I bought the device in carrefour (Well known big hypermarket in all over middle east) as a brand new device and not from Qtel (Network provider) so no previous owner problem like you have mentioned.
Infact i dont face any problem when i connected to wifi. While i am connected to WIFI everything works normal, i can able to send/revieve emails, BBM messages.
The problem happens only when i am out of WIFI- i.e. Cellular network (EDGE,3G)