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Posts: 1
Registered: ‎10-19-2013
My Device: 9790
My Carrier: M1

Blackberry protect can't track my old phone

My old blackberry 9900 suddenly dead, cannot power on. When I go to blackberry protect website, my old phone is not listed. What should I do to get my data back ?
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Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
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Re: Blackberry protect can't track my old phone

Hi and Welcome to the Community!


Oshine wrote:
My old blackberry 9900 suddenly dead, cannot power on.

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.


Oshine wrote:
When I go to blackberry protect website, my old phone is not listed. What should I do to get my data back ?

If it's gone from BB Protect, then it's gone...from time to time the question has come up where folks want BB to restore their files to the BB Protect servers...every time that comes up, the answer is the same...no.

 

Hence, your recourse is if you took any additional local backups, as is recommended given how BB Protect does not actually back up everything. You can find more detailed instructions via the link in my auto-sig on this post.



Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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