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New Member
Posts: 1
Registered: ‎11-28-2011
My Device: CURVE 8520
My Carrier: T-MOBILE

Blackberry protect login issues

hello everyone,

 

Blackberry protect is driving me crazy! A few days ago, i inadvertently left my phones in a cab. In order to protect my data, I logged into blackberry protect and locked the phone. However, I did not set a password. In any case, I did not know the password to unlock the phone so I had to wipe the phone clean when I got my phones back from the cabbie.

 

Now the problem: I have tried unsuccessfully to restore my data using blackberry protect and all i get is an error message saying that my blackberry ID is invalid. I know this isnt true because I can still log on to blackberry protect online and see that my data is available for back up. What can I do to resolve this? Thanks