11-28-2011 02:52 PM
Blackberry protect is driving me crazy! A few days ago, i inadvertently left my phones in a cab. In order to protect my data, I logged into blackberry protect and locked the phone. However, I did not set a password. In any case, I did not know the password to unlock the phone so I had to wipe the phone clean when I got my phones back from the cabbie.
Now the problem: I have tried unsuccessfully to restore my data using blackberry protect and all i get is an error message saying that my blackberry ID is invalid. I know this isnt true because I can still log on to blackberry protect online and see that my data is available for back up. What can I do to resolve this? Thanks