02-24-2010 04:07 PM
My 2 week old 9700 just randomly shut off and now won't turn back on. I have taken out the battery for 10 minutes and re-inserted it. When I do that, the red LED light comes on for maybe a minute and then everything turns off. Any suggestions?
02-24-2010 09:45 PM
Mine did (and still does) the same thing. Plug it into the charger for awhile. It should start then, and if its like mine the battery will be completely depleted. I've not figured out why it does this. Everything else on the unit works perfect except that. No fixes that I've found yet. Sorry
05-10-2011 10:32 AM
05-10-2011 04:15 PM
If you have bought your phone recently, it comes with a 12 month warranty. You can get the battery replaced under the warranty as it is a manufacturing defect.
Also, can the others mention if they had made changes to the software or updated the software just before the battery problem started?
05-13-2011 12:46 PM - edited 05-13-2011 12:47 PM
hi,thanks for the reply but it was a gift and i do not have the receipt.. oh well..too bad for me.
but i don't think it is the battery anyway,I had it replaced and it does the same thing.