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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-13-2013
My Device: Blackberry 9800
My Carrier: Virgin

Blackberry screen not working

when i slide my phone up the screen starts messing up the touchscreen still works but all the screen replaces itself and the colours change but it works perfectly normal when it is slid down sometimes this will change it will work when the screen is slid up and doesnt work when the screen is down , and sometimes the screen doesnt come (goes black) on at all but the touchscreen works help!!!

Hall of Famer III
Posts: 59,066
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry screen not working

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.


If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


But if the behavior continues, then you must consider the possibility of a hardware problem, for which no amount of internet-distance diagnosis or recommendations can be of much help. Note that this is not a diagnosis of a hardware problem...just a deduction, based on what you've provided. If you wish to deduce with greater certainty, you'd want to consider various actions such as WIPE, OS Reload, BBSAK/JLCMDR wipe/reload, etc.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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