01-11-2013 02:00 PM - edited 01-11-2013 02:00 PM
White, some bits darker than others with light green around the edge
But no text that is understandable. OK..."White Screen Of Death". Hopefully you already have a good backup of your data, because it's may already be gone. (BTW -- your image posts here still are not working...but no matter...you've described it well enough.)
But, before we proceed, let's get your battery tested first:
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
01-11-2013 02:35 PM - edited 01-11-2013 02:37 PM
I've already tested a new battery and received the same outcome
FYI..."new" <> "known good". While rare, a new battery can certainly be defective. "Known good" means finding someone with an identical BB who has no problems, and using their battery in yours.
It just happens that the two steps in that battery test process are complimentary...find someone with an identical BB with no problems, and trade batteries. The results will be useful. But, simply obtaining a "new" battery does not provide quite the same deductive result.
01-11-2013 02:36 PM
After the initial two hours do I unplug the phone from the charger or leave it?
Read the above again, please...it does, after all, say "throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB)".
01-11-2013 02:45 PM