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New Contributor
Posts: 6
Registered: ‎12-24-2012
My Device: blackberry torch 9810
My Carrier: 02

Blackberry sent me an email on Saturday asking me to verify my email by logging in my password have done this many times and still will not let me log intpo my emails on my mobile please help 2days now without acssessing emails on my phone

 
Posts: 95,164
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry sent me an email on Saturday asking me to verify my email by logging in my password have done this many times and still will not let me log intpo my emails on my mobile please help 2days now without acssessing emails on my phone

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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New Contributor
Posts: 6
Registered: ‎12-24-2012
My Device: blackberry torch 9810
My Carrier: 02

Re: Blackberry sent me an email on Saturday asking me to verify my email by logging in my password have done this many times and still will not let me log intpo my emails on my mobile please help 2days now without acssessing emails on my phone

thankyou for your email but sadly this hasnt worked?? this is not a new setup email it has been set up for the last year and just out of the blue i recievd this ramdon ekmail without my promting or changing anything on my fone (it was in my bag) and ive put in my blackberry password wich is correct but woill not let me lod into my blkberry ID account so not recieving any emails it wont even let me log in on my pc iam baffled by this was on the phone to my service provider who told me to ring blkberry but at 1.50p a min i am not ringing them so just dont know how i will sort this but thanks again

Highlighted
Posts: 95,164
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry sent me an email on Saturday asking me to verify my email by logging in my password have done this many times and still will not let me log intpo my emails on my mobile please help 2days now without acssessing emails on my phone

If you're provider wanted you to call BlackBerry direct, they would have transferred you free of charge and escalated up the issue you're having and given you an incident number.

 

Doing the first thing (1) I posted above will edit your existing account. If you follow those instructions, are you prompted to enter your BlackBerryID? or what happens?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code