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BlackBerry® OS Smartphones

New Contributor
Posts: 7
Registered: ‎07-22-2008
My Device: Not Specified

Blackberry server update and a usinternet email accounts

I am helping two Curve users to receive their email to their phone. Both their accounts are with USInternet. No email is currently being received on either phone. Anyway, I was told by a tech guy at USInternet that Blackberry did an update recently to their servers and that I need to contact Blackberry to have them force a pop3 email to the phones. He called the incident an "IMAP validity issue."

Has anyone heard of this issue or is experiencing anything similar? Also, how can I contact Blackberry support without paying for it?