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Contributor
Posts: 22
Registered: ‎06-26-2012
My Device: Blackberry Bold 9900
My Carrier: Vodafone Portugal

Blackberry starting issue..

Hello all...when i turn on my blackberry bold 9900 i cannot type my pin code, because the keyboard is not working ...i tried to touch and it's completely stuck...the only thing i can do is to turn on/off the phone on that key..

 

How can i solve this?

 

 

Hall of Famer III
Posts: 57,525
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry starting issue..

Hello!

 

Your keyboard does not work at all? As in, the keys do not press at all? Or they press, but nothing happens? Or some other symptoms? 

 

In any case, that is a pretty major issue...did your BB perhaps become wet recently? As that is a potential cause of this issue...if at all possible, then


REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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