09-02-2012 01:46 PM
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
09-02-2012 02:35 PM
09-02-2012 02:50 PM
09-02-2012 02:53 PM
You misunderstand...what I was suggesting was varying from what the KB says...press the ESC at a different time, hold it for a different time, etc. The first time I tried, I had to vary from what the KB said in order to get it right.
If you want to lose everything, then these methods might work:
Please keep in mind that, at this internet distance, I can guarantee nothing...so I cannot possibly tell you what will or will not work. For instance, if it's a hardware problem, then there's absolutely nothing I can do to help...nor truly diagnose, for that matter.
09-02-2012 04:20 PM
Per the knowledge base article:
To start-up a BlackBerry® Storm™ and BlackBerry smartphones running BlackBerry Device Software 4.6 to 5.0 in Safe Mode, complete the following steps:
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code