02-20-2013 12:21 PM
I am new to this forum. Ive come here for help.
I have a blackberry style 9670 for 2 years now, last year I traveled to Panama and used my phone with wifi, but then one day, my wifi was off, and when i tried to turn on the wifi radio, it would turn off by itself. From that day on, i haven't been able to use wifi on my phone because i can't turn on the wifi radio. Please help me!!
Note: I took it to a blackberry tech support store in Panama but they told me my phone doesnt even exists in panama so they couldnt help me.
Pleasee help me!
02-27-2013 10:33 AM
Hi annied26 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...