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New Contributor
Posts: 3
Registered: ‎12-31-2012
My Device: Blackberry Bold 9900
My Carrier: MTN

Blackberry switches off on its own unless it is on charge

Hi there,

 

I'm hoping somebody can help me.

Recently, my phone was charging in a friend's car. (No sure if thats relevant at all but this is the last time my phone was working properly.

 

Since then, it switches off by itself unless it is charging. As soon as I take it off the charger, it will switch off after a minute or 2. Completely. So I have to take out the battery and reboot it. Once it comes on again, it stays on for a minute or 2 and switches off again. I have used different batteries and it still does it. So it's the phone. I have checked all phone settings and no options of auto on/off or anything to switch off the phone is selected. What could be wrong?? Charging is the only way to keep the **bleep** thing on. Blackberry Bold 9900 only 4 months old!

 

Please can someone give a heads up if they can help? Genalexia@gmail.com

Trusted Contributor
Posts: 115
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Blackberry switches off on its own unless it is on charge

return the phone, its defective



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New Contributor
Posts: 7
Registered: ‎12-20-2012
My Device: BlackBerry 9900
My Carrier: SMART Communications

Re: Blackberry switches off on its own unless it is on charge

I'm experiencing the same thing. Try turning wifi OR bluetooth on. It should not power off after that. This will drain your battery like crazy. But at least it's on. Still trying to find a permanent fix..

Trusted Contributor
Posts: 115
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Blackberry switches off on its own unless it is on charge

Did u try updating the os on the device


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New Contributor
Posts: 7
Registered: ‎12-20-2012
My Device: BlackBerry 9900
My Carrier: SMART Communications

Re: Blackberry switches off on its own unless it is on charge

Yup. Tried the original 7.1 that I had. Then tried other variants. Still nothing. I'm starting to think this maybe hardware related. Something other than the battery which I've already replaced.
Trusted Contributor
Posts: 115
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Blackberry switches off on its own unless it is on charge

I would return the device

Still think it's hardware related



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New Contributor
Posts: 7
Registered: ‎12-20-2012
My Device: BlackBerry 9900
My Carrier: SMART Communications

Re: Blackberry switches off on its own unless it is on charge

No longer can, I think. Got this in the states. In the Philippines right now.
Trusted Contributor
Posts: 115
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Blackberry switches off on its own unless it is on charge

did u try to downgrade the device and see if that helps



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New Contributor
Posts: 3
Registered: ‎12-31-2012
My Device: Blackberry Bold 9900
My Carrier: MTN

Re: Blackberry switches off on its own unless it is on charge

Wow, never thought this would ever work. But amazingly it does. Keeping either my wi-fi or bluetooth on keeps the phone on. Thanks so much. I know I should just take it in but I dont have time at the moment so until I get the chance it helps to have a temp solution.

 

It's not possible that there is a particular wifi or bluetooth setting doing this? Very random I must admit. Thanks for the responses, any answer from any angle helps with such out of the blue problems.

New Contributor
Posts: 7
Registered: ‎12-20-2012
My Device: BlackBerry 9900
My Carrier: SMART Communications

Re: Blackberry switches off on its own unless it is on charge

I will let you know if I find a fix. I've tried multiple fresh OS reloads. I will try to downgrade to 7.0.