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New Contributor
Posts: 3
Registered: ‎03-18-2012
My Device: blackberry torch 9800
My Carrier: vodafone

Blackberry torch 9800 but working! doesnt turn on without charging and when charging gets a red cross! help!

hey im new to this fourms but i had no where else to turn. ive bought an blackberry torch 9800 of the internet and i cant get it to work in the slightest. here is what im experiancing

 

when trying to turn on i get nothing not even an LED or screen(just blank)

when i put it on charge i get a red LED and a battery sign with a red cross in it

ive tryed connecting it to my computer but desktop manager gives me this error:

[IMG]http://i40.tinypic.com/wssdxy.png[/IMG]

 

ive tryed updating but it always failes on reconnecting to JVM or somthing like that

ive tried 3 new batteryes and its always the same

ive taken it to a repair shop and they reckon its water damaged but it has no signes of water damage?

the phones in perfect condiditon

 

any help will be greatly appreciated

New Contributor
Posts: 3
Registered: ‎03-18-2012
My Device: blackberry torch 9800
My Carrier: vodafone

Re: Blackberry torch 9800 but working! doesnt turn on without charging and when charging gets a red cross! help!

anyone know anything?

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry torch 9800 but working! doesnt turn on without charging and when charging gets a red cross! help!

Sounds like a bad device. Have you contacted the seller?

 

 

If it is a under depleted battery

power up the device with out battery then insert after RED LED comes on and charge for 15 min and repeat 6 times unless it turns on.

 




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New Contributor
Posts: 3
Registered: ‎03-18-2012
My Device: blackberry torch 9800
My Carrier: vodafone

Re: Blackberry torch 9800 but working! doesnt turn on without charging and when charging gets a red cross! help!

thanks for the reply, ive tryed it and still no luck

New Member
Posts: 1
Registered: ‎05-05-2012
My Device: Torch
My Carrier: Airtel India

Re: Blackberry torch 9800 but working! doesnt turn on without charging and when charging gets a red cross! help!

Hey, did you guys found any solution for the problem, im facing the same problem with my brand new blackberry torch ! :-0

New Member
Posts: 1
Registered: ‎05-07-2012
My Device: Torch 9800
My Carrier: AT&T

Re: Blackberry torch 9800 but working! doesnt turn on without charging and when charging gets a red cross! help!

I had this problem. I just left it on the charger for a day with the crossed out battery showing, pulled the battery, put it back in. Let it charge for a night did the same thing. Kept doing that a few times. Eventually one time I put the battery back in and it started up automatically after a few seconds, and it had an error 507. I just had to connect it to the desktop software and update it. It's been working now.