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New Member
Posts: 1
Registered: ‎09-03-2012
My Device: backberry torch 9800
My Carrier: any

Blackberry torch 9800 not turning on

Hi my bb torch is not turning on please help

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry torch 9800 not turning on

First of all, make sure your battery is charged up enough to power on the phone.  The battery must have at least 5% power to do that.

Next, if it's not an issue with the battery, plug your phone in to your PC and open BlackBerry Desktop Software.  Once your phone connects, you'll get a message from the software if there's anything you need to do as far as (re)loading the phone's OS.

 

 

Proceed with those steps and post back with your results.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry torch 9800 not turning on

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


Otherwise, please provide some additional details...with such a brief symptom description, it's pretty much just guesswork at this internet distance.


Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎12-05-2012
My Device: Bold 9800
My Carrier: Airtel

Re: Blackberry torch 9800 not turning on

Hi I have a blackberry torch 9800, yesterday suddenly the screen went blank. I tried re-charging and switching on but it was not useful. I tried connecting to my destop manager, it is saying either some problem on still botting, tired to fix the problem by upgrade but is says it is already upgrated. I am clueless what else to do? Pl help.

Highlighted
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry torch 9800 not turning on

Hi and Welcome to the Community!

The post immediately above yours has some steps that you do not mention...perhaps you should read those and try them?

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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