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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-17-2012
My Device: Torch 9800
My Carrier: Vodafone

Blackberry torch is stuck in a reboot loop

I downloaded an app last night and as soon as it installed my phone started to reboot. Since then it has just been on a reboot loop. The white line gets nearly to the end then a red light comes on and it starts all over again. I have tried a soft re-start: alt shift del a battery pull (loads of times!) I have tried to log on to blackberry desktop manager and resettle whole phone but it tries to connect to the phone every time! I am stuck at what else to do! Can anyone help? Thanks Smiley Happy
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry torch is stuck in a reboot loop

Leahampy wrote:
" ....but it tries to connect to the phone every time!"

I'm not sure I understand this statement.  It TRIES to connect to the phone?  That's what you want it to do, connect to the phone.  Are you saying it DOESN'T connect to the phone at all?



Please clarify this point and we'll have a look at some solutions.  Smiley Happy

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