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03-27-2013 11:03 AM
I am trying to help out an end user with an issue he having. This particular user has had his SIM card disabled and only uses the Outlook function on the Blackberry over WiFi. He said he either connects to his home connection or to the hot spot on his Samsung phone. Once he has connected to wifi, his mailbox and calendar update.
Since last Friday, his mailbox has not been updated. I've been told by colleagues that it is not possible to access your e-mail in this fashion but this user has been using this method for a number of months.
Can someone please confirm if it is actually possible to do this or what could be causing the sync to fail.
Any help is greatly appreciated
Solved! Go to Solution.
03-27-2013 11:16 AM
03-27-2013 11:20 AM