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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-08-2013
My Device: Blackberry Curve 9360
My Carrier: Bell

Blackberry won't connect to back-up

I have a white screen on my blackberry curve, and I am trying to get all my contact information from my phone onto my computer. I installed the Blackberry Desktop Software, but every time I try to connect my phone it just says connecting and never does anything. The software won't connect to my phone and since I can't see anything on my phone screen I have no idea what to do. I really need this contact information.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry won't connect to back-up

Hey laz,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


If you have a white screen or an error message on the BlackBerry smartphone, you will not be able to create a backup.  To fix the white screen, follow the steps in this KB article: www.blackberry.com/btsc/KB10144


Let me know if you have any more questions.





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