06-08-2013 03:02 PM
I have a white screen on my blackberry curve, and I am trying to get all my contact information from my phone onto my computer. I installed the Blackberry Desktop Software, but every time I try to connect my phone it just says connecting and never does anything. The software won't connect to my phone and since I can't see anything on my phone screen I have no idea what to do. I really need this contact information.
06-11-2013 05:05 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you have a white screen or an error message on the BlackBerry smartphone, you will not be able to create a backup. To fix the white screen, follow the steps in this KB article: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
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