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Posts: 1
Registered: ‎02-05-2013
My Device: 9320
My Carrier: T-Mobile

Blackberry won't turn on after pausing music



My service provider is T-Mobile and I was listening to music and when I paused it the whole phone shut off and won't turn on. I've had it on charge for 2 days straight and nothing. I can't try a new battery as no one else has another 9320 smartphone in my home(or anyone close).


Can someone please provide some trouble shooting, thanks.

(P.S I've taken the battery out and plugged the AC adapter in the phone then placed the battery back and nothing happened)


Hall of Famer III
Posts: 57,836
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry won't turn on after pausing music

Hi and Welcome to the Community!


Given what you have said, I think you have already tried the first half of this...but just in case...

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. I know you say you have no access to another battery, but unfortunately I know of no other way to rule in/out your actual battery as causal...only by doing this with a "known good" battery can you know for sure.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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