11-28-2008 02:54 AM
Solved! Go to Solution.
11-29-2008 01:02 AM
11-29-2008 03:42 AM
Something is broken in Blackberry Device filesystem that causes the problem.
Device in that condition is available for Blackberry Desktop Software for a very short period of time - when it starts.
Use JL_Cmder utility to wipe your device memory when the device is available for this short period of time.
It is not easy to catch the moment - but let's try.
After wipe - download the RIM OS here
and install it on your PC. After that - connect device to PC, run Blackberry Desktop Software to install OS to device.
If that does not help - bring your device to repair shop to wipe the device memory.
There is nothing broken on device hardware, it is a severe software failure.
Unfortunately RIM does not provide a hardware button to reset the device to factory settings.
Try this utility.
Hope this helps.
11-29-2008 05:32 AM
Yes, you're right. Wipe will throw away all your data on the device.
Usually backup can be done via Blackberry Desktop Manager Software.
If you cannot connect Blackberry Desktop Manager Software to the device - backup cannot be done in this case.
If device data is important to you and you want to save it - contact the nearest Blackberry Service Center. Probably they
have some secret hardware/sofware tool to access to blackberry internals to save your data.