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New Member
Posts: 1
Registered: ‎02-07-2013
My Device: Blackberry bold,9790, RED71UW
My Carrier: Vodafone

Blackberry won't turn on, red light etc.. HELP PLEASE

my blackberry bold 9790 has water damage, I try turn it on, the screen stays black yet the red light comes on, and nothing happens, it turns off after about 10 seconds. I then plug the charger in and an empty battery with a Red Cross through it appears on the screen, the phone has been in rice but it doesn't seem to help.. HELP PLEASE, thankyou x
Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry won't turn on, red light etc.. HELP PLEASE

Hi and Welcome to the Community!

 

Since you have not said how long you left it in the rice...

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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